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Returns & Refunds RETURNS & REFUNDS Order Cancellation Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone or through PEGASAT'S official website. If the product has already been shipped, an intercept fee will be charged. BLUETTI offers a 30 days money-back guarantee on their products. Claim Process Please contact BLUETTI directly via Email: [email protected], Monday through Sunday, for any assistance with their products post-sale. For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse. A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater. For any out of warranty claims, please priorly contact BLUETTI service at [email protected] for more details. BLUETTI provides a return service to all customers. The return service is currently available ONLY within the country of purchase. If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted. If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information. Return and refund policies may vary according to local laws and regulations. Order Cancellation Customers can request an order cancellation within 48 hours after placing an order by email or phone or through PEGASAT's official website. However, if the product has already been shipped, a $25 intercept fee will be charged. Please note that a transaction fee may be charged based on the payment channels after the product has been shipped. Lost / Damaged Products Received
30-Days Money-Back Guarantee Within 30 days of the purchase, if you are unsatisfied without quality issues, you may request a refund after you return the items complete, unused and in their original package. However, you are responsible for the double shipping cost with two options below:
If 30 days have passed since the purchase, full refund cannot be offered. A double shipping fee will be deducted from the original payment if you reject the shipments. NOTE: For products that have been used, PEGASAT and BLUETTI reserve the rights to refuse the return. Return Process
Refund
Contact Info: PEGASAT
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