Warranty Policy

WARRANTY POLICY

Warranty Period
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,

  • For the product of portable power station, the warranty period varies from 24 months to 72 months.
  • For the product of home backup system, the warranty period varies from 48 months to 60 months.
  • For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.

Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

  • A purchased order number made through BLUETTI official stores, or
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price, sales channel, and authorized BLUETTI partner or dealer.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.